Frequently asked questions
What is SquadRunner?
Is SquadRunner compatible with my smartphone?
How much does the app cost?
If I signed up with my e-mail address, can I still use Facebook to connect to my account?
I changed phones. What should I do to recover my SquadRunner account?
Is my data protected?
Will I lose my data if I delete the app?
THE RULES OF THE GAME
How are teams ranked?
What is a boost?
How do I use the boosts?
What is a mission?
How do I participate in missions?
What is a quiz?
How do I participate in a quiz?
How do you prevent cheating?
RECORDING AND SYNCHRONISING
How do I synchronise my runs with other apps?
I run with my GPS watch. How can I connect to SquadRunner and without having to run with my phone?
I connected another running app to SquadRunner, but my runs don’t synchronise. Can you explain why?
Why is there a difference between the activities recorded on my third-party app and on SquadRunner?
My exercise didn't record correctly. What should I do?
My points weren't added at the end of my activity. What should I do?
I run on a treadmill and/or use a cross trainer. Do these activities count on SquadRunner?
How are points calculated?
How do I share my running activity on social media?
Are my running stats visible to the other participants?
What is a Squad?
I’ve just downloaded the app. Do I have to join a Squad?
How do I add/find friends?
I have just been named captain. What does this mean?
How can I make another team member captain?
I am currently captain of my Squad. If I decide to leave the Squad or change Squads, who will replace me when I leave?
Can I change Squads?
WHAT WILL HAPPEN TO MY POINTS WHEN I CHANGE SQUADS?
Where can I find “SETTINGS”?
Can I run in kilometers or miles?
How do you change languages?
How do I activate/disactivate feedback audio during my run?
I forgot my password! What should I do?
I want to delete my account, how do I do ?
A question for Boogie?
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If you don't find an answer to your question, please contact Boogie by chat, or send him an email.