Frequently asked questions

About SquadRunner

What is SquadRunner?

Is SquadRunner compatible with my smartphone?

How much does the app cost?

If I signed up with my e-mail address, can I still use Facebook to connect to my account?

I changed phones. What should I do to recover my SquadRunner account?

Is my data protected?

Will I lose my data if I delete the app?

THE RULES OF THE GAME

How are teams ranked?

What is a boost?

How do I use the boosts?

What is a mission?

How do I participate in missions?

What is a quiz?

How do I participate in a quiz?

How do you prevent cheating?

RECORDING AND SYNCHRONISING

How do I synchronise my runs with other apps?

I run with my GPS watch. How can I connect to SquadRunner and without having to run with my phone?

I connected another running app to SquadRunner, but my runs don’t synchronise. Can you explain why?

Why is there a difference between the activities recorded on my third-party app and on SquadRunner?

My exercise didn't record correctly. What should I do?

My points weren't added at the end of my activity. What should I do?

I run on a treadmill and/or use a cross trainer. Do these activities count on SquadRunner?

How are points calculated?

How do I share my running activity on social media?

Are my running stats visible to the other participants?

TEAM

What is a Squad?

I’ve just downloaded the app. Do I have to join a Squad?

How do I add/find friends?

I have just been named captain. What does this mean?

How can I make another team member captain?

I am currently captain of my Squad. If I decide to leave the Squad or change Squads, who will replace me when I leave?

Can I change Squads?

WHAT WILL HAPPEN TO MY POINTS WHEN I CHANGE SQUADS?

SETTINGS

Where can I find “SETTINGS”?

Can I run in kilometers or miles?

How do you change languages?

How do I activate/disactivate feedback audio during my run?

I forgot my password! What should I do?

I want to delete my account, how do I do ?

A question for Boogie?

"Always there to help you!"

If you don't find an answer to your question, please contact Boogie by chat, or send him an email.

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